Orders are processed within 1–2 business days. You will receive a tracking link once your order ships.
Every order is fully tracked and insured. In rare cases of customs or carrier delays, we’ll update you within 2 business days. Peak seasons may add 1–2 extra days.
To be eligible for a return, you must contact us within 3 days of delivery. Items must be unworn, unwashed, with all tags attached.
To start a return, email veltorsupportteam@gmail.com with your order number.
If your item arrives damaged or you received the wrong product, contact us within 3 days with an unboxing video of the issue. We’ll send a replacement immediately or issue a full refund.
Our support team replies within 24 hours. Reach us at veltorsupportteam@gmail.com or via the contact form.